Billing Terms & Conditions

At Creplab, we place great importance on security, transparency, and accuracy in all billing and payment processes. All payments in our online shop are processed securely through trusted payment providers.

1. Secure Payment Options

To ensure a secure and seamless checkout experience, Creplab accepts the payment methods supported and displayed at checkout.

Credit and debit cards

• Visa
• Mastercard
• American Express
• JCB
• Discover
• Diners Club

Digital wallets

• Apple Pay
• Google Pay
• PayPal

All payments are processed securely in GBP. Only the payment methods displayed at checkout during the ordering process are available.

2. Payment Processing and Security

All transactions at Creplab are processed through secure and PCI DSS-compliant payment gateways.

SSL Encryption

Our website uses Secure Socket Layer (SSL) technology to protect your personal data and payment information.

No storage of payment data

We do not store, see, or have access to your full credit card number, CVV code, or bank PIN. Payment information is processed directly through the secure payment provider.

3. Order Confirmation and Invoicing

Immediate charge:

Payment will be processed at the time of order placement. Orders will only be processed after full payment has been successfully confirmed.

Bank statement:

The debit may appear on your bank statement as Creplab.

Currency processing:

All transactions are processed in GBP. If your bank uses a different currency, exchange rates or additional fees may apply. Creplab has no control over these fees and accepts no responsibility for them.

4. Failed Transactions

If your payment is declined, please check the following:

• Make sure your card is activated for online payments.
• Check if your billing information matches the information held by your bank.
• Try a different supported payment method.

If the problem persists, please contact your bank or payment provider.

5. Refunds and Disputes

Refunds will be processed in accordance with our return and refund policy.

If you believe there has been a billing error, please contact us at hello@creplab.co.uk before initiating a chargeback through your bank. We strive to review and resolve all legitimate billing inquiries as quickly as possible.

6. Fraud Protection

Creplab reserves the right to cancel or hold orders that appear suspicious or potentially fraudulent. In such cases, we may request additional verification information to ensure that the cardholder has authorized the transaction.

7. Contact Information

For billing inquiries, please contact us:

Email: hello@creplab.co.uk
Phone: +44 7438 521319
Address: elder cottage, rope walk, bn435ww, Shoreham By Sea, United Kingdom
Country: UK

Company name: Creplab LTD
Company number: 13918392